Operating Manual
  • The Picket Operating Manual
  • ABOUT US
    • Picket Pty Ltd.
    • Onboarding
      • Welcome email
  • Leadership
    • Principles
    • Growth Strategy
    • Business Building
    • Vital Signs
    • Community-building Plan
    • Financial Management Plan
  • Marketing
    • Value Proposition
    • Marketing Plan
    • Newsletter
  • Sales
    • Sales Process
  • PROJECTS
    • Project Delivery Process
    • Spinning up
      • Practice
    • Roles
      • Partner
      • Project manager
      • Systems architect
      • Designer
      • Developer
      • Quality assurance
  • TECHNOLOGY
    • Project Platforms
      • Wordpress Websites
    • Setup
    • Contributing to a codebase
    • Mobile
    • Third party services
      • Domains
      • API Platform
      • Static sites
      • Database
      • Continuous Integration
      • Transactional email
      • Payments
      • Background jobs
      • Monitoring
      • Error tracking
      • Analytics
  • Maintenance
    • Package Updates
      • NPM Packages
      • Wordpress & Plug-ins
    • Database Back-ups
      • Verifying Database Backups
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On this page
  • Strategy
  • Shape and cadence
  • How the sausage gets made
  • ⌘ Send
  • TODO

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  1. Marketing

Newsletter

Talking to the inner circle.

Strategy

Out of all the outbound marketing channels available to us, email is the most inline with our approach – slow, steady and direct.

Most of Picket's connections begin and end with a partner. We think it's fitting that the newsletter comes across as a communication from the people in the company and not the company itself. The newsletter content and it's form aim to be as personable as possible, while still being dressed in Picket clothing.

Shape and cadence

The newsletter is divided into three sections:

  • Greeting

  • Main Article – ~500 words on a topic of your choosing

  • #recommends – A couple of interesting factoids from around the way

A new edition is sent out to the public every Friday fortnight. We'll be doing well if we're sending out ~20 newsletter in a year.

How the sausage gets made

The editor for the upcoming edition is in charge of getting the newsletter into shape and out the door. The editor is a revolving role filled by either Dave or Vito for the month (2 editions). The editor's main tasks are the following:

  • Write the greeting

  • Ensure there is a main article as well as any required images

  • Collate the #recommends

  • Chair the EDM WIP for that edition

Dave takes the reins on writing the majority of the main articles. Vito does the same for the #recommends. Obviously there is leeway here, for example Cam might want to write an article. Whatever works best for the edition, editor and contributors.

The draft is finalised at the EDM WIP meeting, a day prior to the editor sending it out to the public.

Once the draft has been finalised, the editor can now "craft" the email in MailChimp. Technically, this is what that looks like for the editor:

  • Create a campaign from the "Picket Newsletter" template for your audience

  • Add/Replace content

  • Send a test email to Dave and Vito

  • Amend any grammar/styling errors/bugs

  • Replicate campaign for the other audience

  • Send a test email to Dave and Vito

  • Amend any grammar/styling errors/bugs

⌘ Send

You may be confused about the duplicate campaigns. We can explain. For now, we create two campaigns for each edition. The two campaigns differ by audience owner. Each campaign is sent from the account owner's personal email address with the audience segmented by audience owner. This is to ensure each subscriber receiving the newsletter feels as connected as possible to Picket and has the biggest incentive to continue receiving, reading and hopefully recommending it.

Send a final email check to Dave and Vito. If it's all good, send out to the public.

TODO

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Last updated 4 years ago

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Each edition starts as a draft in the . The greeting, main article and recommends all live on the one page. Comments and suggestions are encouraged.

Log into the Picket account in (details in 1Password)

Go to

All general subscribers form part of Dave's audience. In time this may become the defacto campaign for an edition. For the time being we are .

EDM folder on Dropbox Paper
MailChimp
Templates
doing things that don't scale